PROCESS IMPROVEMENT
Enhancing your Organization's Effectiveness
by Eileen Flanigan and Jon Scott

• Quickly grasp what Process Improvement is all about.
• Learn specific tools and techniques applicable to every business.
• Understand what needs changing and create a process map.
• Implement changes and measure their effectiveness.
  

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ACHIEVING CONSENSUS
Tools and Techniques
by Eileen Flanigan and Jon Scott

• How to fit consensus into decision-making styles.
• What skills you need to handle obstacles.
• How to reach and support any agreement.
• How to develop rules of the road to include everyone's view.

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FIERCE CONVERSATIONS
Achieving Results at Work & in Life, One Conversation at a Time
by Susan Scott

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PARTNERING
A New Kind of Relationship
by Hal Stone, PhD and Sidra Stone, PhD

Partnering means:
• Equality in relationships
• A joint venture complete with business meetings
• Moving out of our old "automatic" relationship patterns
• How to balance your need for relationship with your need for individuality
• Knowing that when the sexuality isn't working, the relationship isn't working

EMBRACING YOUR INNER CRITIC
Turning Self Criticism into a Creative Asset
by Hal Stone, PhD and Sidra Stone, PhD

Through examples and exercises, the Stones show us how to recognize the Critic, how to avoid or minimize critic attacks and, most important, how the Inner Critic can become an intelligent, perceptive, and supportive partner in life.